Chinasoft International BPO service offering supports the following business functions

1. Paper or image based data entry service
2. Back office support, help desks, desktop publishing
3. Engineering support services, CAD design
4. Insurance claim processing
5. Clinic Research Form (CRF) data entry and data processing
6. Regulatory submission related services
7. Paper document scanning and electric archiving
8. Payment, invoice processing
9. Customer order processing
10. Payroll Processing
11. Data Entry, Conversion & Processing
12. E-learning/Web content

Short-term & Long-term Client Benefits

1. Improved customer satisfaction
2. Flexibility to address workload variations
3. Direct cost reduction
4. Around the clock response system
5. Productivity improvements
6. Accurate process management and support operations
7. Refinement of risk management, project management, and service delivery abilities
8. Ability to focus resources and attention on core business processes

Solution Tools

1. Avaya Call Center Solution
   
2. Siebel CRM
   
3. VoIP
   
4. Microsoft SharePoint Server
   
5. Microsoft SQL Server 2000